Frequently Asked Questions
Everything you need to know about shopping with Tigertree
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order ships, you will receive an email containing a link to your tracking page. You can also log into your Tigertree account to view your order history and real-time status.
Are your products ethically sourced?
At Tigertree, we prioritize quality and responsibility. We work closely with our manufacturers to ensure that all products are produced under fair labor conditions and meet our high standards for sustainability.